Shipping policy

Processing Time

We try our best to get your order to you as quickly as possible. Our standard lead time is 2-3 business days, but often times we ship it even sooner. However, our warehouse and factory are busiest as the winter season progresses and the weather gets colder. If we become backlogged with a high volume of orders we will post a message on our website explaining the increase in production time. Please note that any delay due to shipping transit has to be addressed directly with the shipping company.

Free Shipping Exclusions

Shipping charges will apply to commercial products and orders due to size and weight, as well as to orders shipping to states outside the contiguous US (Hawaii). Shipping and handling charges and any free shipping promotions noted by each item apply to Canada and the contiguous 48 states (which excludes Alaska and Hawaii).

Express Shipping

During sales and promotional events, all orders placed with express shipping will ship the following business day. During normal operations, orders placed with express shipping that are submitted before 12:00 p.m. ET will ship the same business day. Orders with express shipping that are placed after 12:00 p.m. ET will ship the following business day.

Express shipping options include, but are not limited to: Standard Overnight, Standard 2-Day, International Priority, DHL-Express Worldwide, UPS-Second Day Air A.M.

Lost or Stolen Packages

HeatTrak will not be responsible for lost or stolen packages if the carrier (FedEx or UPS) confirms the items were delivered to the address on the order. If the tracking on your shipment shows the items were delivered, it will be your responsibility to file a claim with the carrier.

Effective July 14, 2026

Black Friday Sale Terms & Conditions

Discounts are automatically applied at checkout and are based on the order subtotal before taxes, shipping, and other charges. Offers may not be combined with any other promotion, discount, coupon, or special pricing, and cannot be applied to previous purchases. Promotion valid from November 1, 2026 at 12:00 AM ET through December 1, 2026 at 11:59 PM PT.

SAVEBIG25: Save 25% on eligible residential snow melting mats and select accessories.

SAVEBIG20: Save up to 20% on eligible HeatTrak PRO® Industrial Snow Melting Mats and select accessories, subject to the following conditions:

  • Offer is available only for orders shipped to a residential address.
  • Discount applies to a maximum of three (3) HeatTrak PRO Industrial Snow Melting Mats per order.
  • HeatTrak reserves the right to verify eligibility and to refuse, cancel, or limit any order that does not meet the requirements of this promotion.
  • Commercial, industrial, reseller, distributor, government, institutional, or other non-residential purchases are not eligible for this offer.

Free Shipping: Free shipping offer valid for customers buying residential products in the US Continental 48 States + DC, and Canada. Free shipping offer excludes Alaska and Hawaii. Free shipping offer excludes HeatTrak PRO commercial mats & accessories.

Additional Terms: HeatTrak reserves the right to modify or discontinue this promotion at any time without notice. Void where prohibited by law.