HeatTrak® Warranty Policy

We stand by our products! All HeatTrak Snow & Ice Melting products come with a 2-year manufacturer's warranty from date of shipment. In the unlikely event your mat malfunctions please contact us immediately so we can determine disposition. HeatTrak has the right to repair or replace any potentially defective product. This warranty does not cover damage caused by improper use and care, incorrect installation, or other product abuse. If we find the product was not used properly and in accordance with instructions it will not be covered under warranty.

HeatTrak® Portable Snow Melting Mat Limited Warranty

HeatTrak LLC warrants all HeatTrak® Portable Snow Melting Mats against faulty workmanship and use of defective materials for two (2) years from the date of purchase. This warranty can be amended only by a written instrument signed by a duly authorized officer of HeatTrak, LLC. Buyer's exclusive remedy under this warranty shall be to have HeatTrak, LLC, within a reasonable time, repair such goods or supply replacement goods or credit Buyer's account for such goods and accept their return whichever HeatTrak, LLC may elect at its sole discretion. HeatTrak, LLC shall in no event be liable for the cost of removal or installation, for loss or damage to or loss of use of facilities or other property, loss of revenue, loss of use of revenue, loss of anticipated profits, or other damages or costs of any kind whatsoever, whether direct, indirect, incidental, or consequential. Notwithstanding the foregoing, HeatTrak, LLC shall have no liability whatsoever unless: (a) Buyer promptly notifies HeatTrak, LLC in writing after discovery of an alleged nonconformity and includes a detailed explanation of the alleged nonconformity; (b) Buyer promptly returns goods to HeatTrak, LLC postage prepaid, to 3645 Clearview Parkway, Doraville, GA 30340, USA; and (c) HeatTrak LLC’s examination of such goods establishes to HeatTrak LLC’s satisfaction that such alleged nonconformities actually exist and occurred in the cause of proper and normal use and were not caused by accident, misuse, neglect, alteration or improper installation, repair or testing or such other cause outside of the responsibility of HeatTrak, LLC under this Limited Warranty.

THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER REPRESENTATIONS, WARRANTIES, OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND OF ANY OTHER OBLIGATION OR LIABILITY ON THE PART OF HEATTRAK, LLC, WHETHER BY STATUTE, CONTRACT, STRICT LIABILITY, TORT OR OTHERWISE. 

If the goods are a consumer product in buyer’s jurisdiction, the above exclusion or limitation of incidental or consequential damages and the above disclaimer of implied warranties may not apply. The term of any such implied warranty is limited to the term of this two-year Limited Warranty. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply. This warranty gives consumers specific legal rights, and consumers may also have other rights, which vary by jurisdiction. 

Optional Extended Warranty Coverage

An Extended Warranty, which provides an additional one (1) year of warranty coverage for all products included in your order, may be purchased at the time of sale. This extension shall typically result in a total warranty period of up to three (3) years, subject to the specific terms and conditions of the original warranty applicable to the product(s) purchased. The Extended Warranty coverage period shall commence on the order ship date. The availability and pricing of the Extended Warranty are determined based on the total volume or value of the products included in your order.

Worldwide Corporate Headquarters HeatTrak, LLC
3645 Clearview Parkway Doraville, GA 30340 USA
Tel: (888) 586-4904
Fax: (770) 936 8499
info@heattrak.com
https://heattrak.com 

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Effective May 31, 2024