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Welcome to HeatTrak. Getting in touch with us is easy and we’re eager to help you!
Below are all the ways you can find an answer to your question, reach out to us or send us a message.

Find Us Here:

3645 Clearview Parkway
Doraville, GA 30340

Call Us: (888) 586-4904
Phone Hours: Monday - Friday, 9am - 5pm EST

How Can We Help?

In order to assist you in a timely manner please email us at the appropriate address below.


If you have a question about how the mats work, how much they cost to run, have a general question or just need a quick answer, email us here: Questions@heattrak.com

Configuring Your Mats

For help with customizing your snow melting system or configuring your layout, email us here: Configuration@heattrak.com

Order Status

To check the status of your order, track your package, or inquire about the status of your refund, email us here: Status@heattrak.com


If you are encountering any problems with your mats (including: mats aren’t heating, turning on, or connecting properly) email us here: Troubleshooting@heattrak.com


Please click here to process a return. If you need help returning, exchanging or replacing parts of your order, help with your warranty or questions about a refund, email us here: Returns@heattrak.com