Below are all the ways you can find an answer to your question, reach out to us or send us a message.
Contact
Below are all the ways you can find an answer to your question, reach out to us or send us a message.
Find Us Here:
HeatTrak
3645 Clearview Parkway
Doraville, GA 30340
Call Us: (888) 586-4904
Phone Hours: Monday - Friday, 9am - 5pm EST
How Can We Help?
In order to assist you in a timely manner please email us at the appropriate address below.
Questions
If you have a question about how the mats work, how much they cost to run, have a general question or just need a quick answer, email us here: Questions@heattrak.com
Configuring Your Mats
For help with customizing your snow melting system or configuring your layout, email us here: Configuration@heattrak.com
Order Status
To check the status of your order, track your package, or inquire about the status of your refund, email us here: Status@heattrak.com
Troubleshooting
If you are encountering any problems with your mats (including: mats aren’t heating, turning on, or connecting properly) email us here: Troubleshooting@heattrak.com
Returns
Please click here to process a return. If you need help returning, exchanging or replacing parts of your order, help with your warranty or questions about a refund, email us here: Returns@heattrak.com