Contact

Questions

If you have a question about how the mats work, how much they cost to run, have a general question or just need a quick answer, email us here: Questions@heattrak.com

Configuring Your Mats

For help with customizing your snow melting system or configuring your layout, email us here: Configuration@heattrak.com

Order Status

To check the status of your order, track your package, or inquire about the status of your refund, email us here: Status@heattrak.com

Troubleshooting

If you are encountering any problems with your mats (including: mats aren’t heating, turning on, or connecting properly) email us here: Troubleshooting@heattrak.com

Returns

Please click here to process a return. If you need help returning, exchanging or replacing parts of your order, help with your warranty or questions about a refund, email us here: Returns@heattrak.com