Contact HeatTrak

HeatTrak's Customer Service Team

Welcome to HeatTrak: We’re “Snow” Happy You’re Here! Our team of snow removal and customer care experts are here to help you get all your questions answered and configure your perfect setup. Below, you'll find multiple ways to get the answers you need and reach out to us.

Need to get in touch with us right away? Give us a call or send us an email.

No worries! We've made it super convenient to reach the correct department. Just send us an email, drop in your details and let us know what you need help with, and we'll be on it in no time!

Contact Information


Toll-Free: (888) 586-4904


Monday - Friday, 9am - 5pm ET


3645 Clearview Parkway
Doraville, GA 30340

Email Us

For General Questions

If you have inquiries about how our mats work, their running costs, general queries, or simply need a quick answer, please email us at:

For Help Configuring Your Mats

For assistance with customizing your snow melting system or configuring your layout, kindly email us at:

For Order Status Updates

To check the status of your order, track your package, or inquire about the progress of your refund, please email us at: 

For Troubleshooting

If you encounter any issues with your mats, including problems with heating, turning on, or connecting properly, please email us at: 

For Returns

To process a return, click here. If you require assistance with returning, exchanging, or replacing parts of your order, help with warranty claims, or have questions regarding refunds, please email us at: