M-F 9am-5pm ET
HeatTrak 3645 Clearview Parkway Doraville, GA 30340
Call Us: (888) 586-4904Phone Hours: Monday-Friday, 9am - 5pm EST
In order to assist you in a timely manner please email us at the appropriate address below.
If you have a question about how the mats work, how much they cost to run, have a general question or just need a quick answer, email us here: Questions@heattrak.com
For help with customizing your snow melting system or configuring your layout, email us here: Configuration@heattrak.com
To check the status of your order, track your package, or inquire about the status of your refund, email us here: Status@heattrak.com
If you are encountering any problems with your mats (including: mats aren’t heating, turning on, or connecting properly) email us here: Troubleshooting@heattrak.com
If you need help returning, exchanging or replacing parts of your order, help with your warranty or questions about a refund, email us here: Returns@heattrak.com
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