Welcome to HeatTrak. Getting in touch with us is easy and we’re eager to help you!
Below are all the ways you can find an answer to your question, reach out to us or send us a message.

Find Us Here:

3641 Clearview Parkway
Doraville, GA 30340

Call Us: (888) 586-4904

Phone Hours:
March 1st - September 1st (9am - 4pm)
September 1st - March 1st (9am - 5pm)

How Can We Help? In order to assist you in a timely manner please email us at the appropriate address below.

If you have a question about how the mats work, how much they cost to run, have a general question or just need a quick answer, email us here: Questions@heattrak.com

For help with customizing your own solution or configuring your layout, email us here: Configuration@heattrak.com

To check the status of your order, to track your package, or to inquire about the status of your refund, email us here: Status@heattrak.com

If you are encountering any problems with your mats, such as mats aren’t heating, turning on, or connecting properly, email us here: Troubleshooting@heattrak.com

To get help with returning parts of your order, exchanges, replacements or refunds, or to find out if your mats are valid under warranty, email us here: Returns@heattrak.com

Commercial Customers

Please contact our commercial heated snow melting mat experts
here. They are happy to help you with sales, bulk discounts, layout
and design questions, or more.